Expertise Specialist Industries
Insights
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Technologies Involved:
PYTHON
Area Of Work: Generative AI
Project Description

Oodles partnered with a top e-commerce firm to enhance customer support by streamlining interactions, reducing response time, and improving satisfaction. We developed an AI-powered chatbot with multilingual support, adaptive learning, and real-time assistance, ensuring seamless integration across platforms for a superior user experience.
Scope Of Work

The client sought a robust AI-powered chatbot to transform their customer service operations by automating repetitive tasks, improving user engagement, and reducing operational costs. They required a solution that integrated natural language processing (NLP) and machine learning (ML) for accurate query resolution, supported multilingual interactions to cater to a global audience, and provided seamless integration across web, mobile, and voice platforms to ensure a consistent customer experience.
Our Solution

Oodles developed a conversational AI solution to enhance customer support.

Implementation:

  • NLP & ML: Enabled complex query understanding and learning.
  • Multilingual Support: Covered 20+ languages for global reach.
  • Omnichannel Integration: Deployed across web, mobile, and voice assistants.

Features:

  • Personalized Responses & Smart Recommendations
  • Real-time Sentiment Analysis & Custom Workflows

Tech Stack: Python, Node.js, SpaCy, TensorFlow, React.js, AWS.

Impact: Reduced response time, automated tasks, and improved engagement & satisfaction.

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