GS Accountancy, a professional services firm specializing in tax and financial consulting, sought a smarter way to handle routine client queries. They needed an intelligent assistant to streamline communication with a growing clientele and rising query volume. The requirement was for a secure, AI-powered chatbot capable of delivering accurate, context-aware responses with minimal manual intervention.
The client needed a scalable, intelligent system to manage repetitive client interactions efficiently with Oodles. The focus was on enhancing user experience while reducing human dependency. The project involved chatbot development, NLP integration, API configuration, and seamless UI deployment. Key work areas included conversational interface design, backend integration, and knowledge base structuring to deliver instant and relevant responses.
To address the needs of GS Accountancy, the solution was implemented using a modular, Python-based backend and an intuitive frontend UI.
Key features implemented: