An established online marketing company specializing in driving conversions through AI-enhanced user interaction sought a dynamic chatbot solution to boost customer engagement. The client needed a custom-built chatbot to seamlessly integrate into their website and handle customer inquiries in real-time.
The client sought Oodles to create a more personalized customer interaction model by replacing their existing chatbot with an intelligent, context-aware solution. The objective was to build a robust, API-driven chatbot that would integrate with the website, providing users with timely, accurate responses while minimizing human intervention.
Oodles developed a custom Dialogflow-powered chatbot solution that seamlessly integrated with the client’s website, addressing their key requirements of automation, user engagement, and scalability. Here’s how the solution was implemented: