IT Helpdesk Chatbot
LANCER
Lancer:
<= 2 resources OR <=3 weeks effort OR <=$3000 USD
Growth:2 - 4 resources AND upto 4 months OR
upto $30000 USD
Enterprise:Everything else
(Development)
Project Description
A mid-sized tech solutions provider aiming to elevate user support approached Oodles for a conversational AI system. They wanted a smart, scalable chatbot with API integration to streamline service requests. The goal was to automate frequent queries and boost response efficiency. Oodles delivered a fully trained chatbot integrated with 3 essential APIs tailored to their operational needs.
Scope Of Work
The project focused on building a conversational AI capable of managing user queries in real time. The client needed a chatbot integrated with key systems via APIs for smooth data flow and automated replies. Areas of work included chatbot development, API integration, and natural language training for intent recognition and smart response generation.
Our Solution
To solve the client's challenges, the chatbot was built using a conversational AI framework backed by Natural Language Processing (NLP) techniques. Key services included API integration, custom intent handling, and machine learning-based training to ensure accuracy across various queries. The solution enabled end-to-end automation of support interactions.
Key Features:
- Custom NLP-based Chatbot: Trained on real datasets to understand user intent and context.
- 3 Core API Integrations: Connected with internal systems to fetch, update, and relay real-time information.
- Multi-turn Conversation Handling: Allowed users to engage in complex conversations without breaking flow.
- Scalable Architecture: Designed to support future API expansions and language models.
- Admin Console: Enabled easy monitoring, chatbot training, and intent updates.
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