ForkLift Ticket System
LANCER
Lancer:
<= 2 resources OR <=3 weeks effort OR <=$3000 USD
Growth:2 - 4 resources AND upto 4 months OR
upto $30000 USD
Enterprise:Everything else
(Development)
Project Description
The ForkLift Ticket System was developed to optimize the issue reporting and resolution process for warehouse forklifts. The client required a system where warehouse staff could log maintenance issues, track progress, and receive updates in real time. The goal was to reduce downtime, increase accountability, and create a centralized maintenance log accessible by both floor workers and supervisors.
Scope Of Work
The client aimed to digitize the forklift issue reporting process with a responsive web application. Key requirements included user role management, priority tagging, real-time ticket tracking, and actionable dashboards. The solution needed to ensure faster resolution, better visibility into ongoing issues, and seamless communication between teams.
Our Solution
To meet these requirements, Oodles developed a web-based ForkLift Ticket System, a responsive and centralized platform designed to streamline forklift maintenance workflows and enhance transparency on the warehouse floor.
Key Features Implemented:
- Ticket Submission Portal: Simple interface for reporting issues, including optional photo uploads for better clarity.
- Role-Based Access Control: Distinct views and permissions for floor staff, supervisors, and maintenance admins.
- Real-Time Status Tracking: Live updates on ticket progress, from submission to closure.
- Smart Notifications: Automated email/SMS alerts for new tickets, status changes, and resolution confirmations.
- Maintenance History Logs: A searchable archive of past issues with full timestamps and resolution records for future reference.