The ForkLift Ticket System was developed to optimize the issue reporting and resolution process for warehouse forklifts. The client required a system where warehouse staff could log maintenance issues, track progress, and receive updates in real time. The goal was to reduce downtime, increase accountability, and create a centralized maintenance log accessible by both floor workers and supervisors.

The client aimed to digitize the forklift issue reporting process with a responsive web application. Key requirements included user role management, priority tagging, real-time ticket tracking, and actionable dashboards. The solution needed to ensure faster resolution, better visibility into ongoing issues, and seamless communication between teams.

To meet these requirements, Oodles developed a web-based ForkLift Ticket System, a responsive and centralized platform designed to streamline forklift maintenance workflows and enhance transparency on the warehouse floor.

Key Features Implemented:

• Ticket Submission Portal: Simple interface for reporting issues, including optional photo uploads for better clarity.
• Role-Based Access Control: Distinct views and permissions for floor staff, supervisors, and maintenance admins.
• Real-Time Status Tracking: Live updates on ticket progress, from submission to closure.
• Smart Notifications: Automated email/SMS alerts for new tickets, status changes, and resolution confirmations.
• Maintenance History Logs: A searchable archive of past issues with full timestamps and resolution records for future reference.