A global customer support firm specializing in AI-powered automation sought a unified chatbot solution to streamline conversations across platforms. Facing inefficiencies in managing high-volume queries, the client needed an intuitive, multilingual system. Oodles delivered a scalable, voice-enabled chatbot that accelerated response times and simplified user engagement across channels.
The client sought Oodles to centralize support interactions while reducing dependency on manual assistance. They required a conversational interface that could operate seamlessly across web and mobile platforms. The project involved areas such as chatbot development, NLP integration, voice recognition, and third-party messaging app connectivity to automate and enrich user interactions.
To address the client’s complex support needs, a dynamic, AI-powered chatbot was developed using a hybrid of Dialogflow and AWS Lex for maximum flexibility and multilingual capability. The system was built to handle text and voice inputs, providing contextual responses in real time.
Key Features Delivered: