Easyfix

Easyfix is a service platform that connects customers with skilled professionals like plumbers and carpenters for various repair and maintenance needs. Easyfix approached Oodles to enhance their CRM capabilities for better service tracking and resource management. Oodles implemented features for real-time service tracking, job management, equipment availability, and payment tracking, improving operational efficiency and transparency.

The client approached us to address inefficiencies in managing service requests and tracking job progress. Their existing system lacked streamlined workflows, causing delays and manual errors. Our goal was to implement an efficient CRM system to solve these issues. The areas of work included enabling real-time service tracking, managing multiple jobs at the same location, overseeing service materials, tracking Easyfixer equipment availability, and ensuring smooth payment processing. By addressing these challenges, we enhanced their operational efficiency, improved resource management, and optimized service delivery.