Jolera approached Oodles to develop an AI-powered university recruitment assistant that could simplify student engagement and admissions support through conversational automation. The client required an intelligent chatbot platform integrated with university systems to deliver real-time assistance, automate lead management, and streamline admissions scheduling workflows across the student journey.

The project focused on building a university chatbot platform capable of automating admissions-related interactions and lead management. The client required seamless integration with Cascade CMS, intelligent conversational workflows, automated lead capture, lead scoring, and meeting scheduling capabilities. Key areas of work included AI chatbot development, CMS synchronization, workflow automation, and admissions engagement management.

To streamline university admissions support and student engagement, Oodles developed an AI-powered chatbot platform embedded into the university website.  Key Implementations:

• AI-Powered University Chatbot: Developed an intelligent chatbot platform to guide prospective students through admissions queries and engagement workflows.
• Cascade CMS Synchronization: Integrated the chatbot with Cascade CMS to ensure responses always reflected the latest university content and updates.
• Agentic & Non-Agentic Conversation Modes: Implemented both intelligent agentic workflows using IBM Watson Orchestrator.
• Automated Lead Capture & Management: Configured automated lead collection workflows to capture student details such as name, email, phone number, and more.
• Lead Scoring & Intent Analysis: Enabled engagement-based lead scoring to help admissions teams prioritize prospective students based on interaction quality and intent.