An Italian consulting firm, known for delivering ERP solutions across Europe, needed urgent technical support for a client deploying ERP software via a third-party vendor. Their team sought cloud infrastructure expertise to manage firewall configurations and port access on AWS-hosted Windows servers. The platform enabled secure, real-time collaboration to keep deployment on track.

The client required continuous AWS sysadmin support during the ERP software deployment to handle firewall setup, open specific TCP ports, and troubleshoot system-level issues on demand. The work focused on infrastructure readiness, server configurations, and timely tech assistance to support a smooth installation process.

To support the ERP rollout, a dedicated sysadmin was assigned to manage the cloud infrastructure and server-level tasks on AWS. The project utilized a Windows Server instance hosted on AWS, configured specifically for ERP software deployment. The ERP vendor was already installing the application, and the sysadmin ensured secure and optimized setup by:

• Configuring firewalls and opening necessary TCP ports to allow software communication
• Providing on-demand technical assistance to support evolving deployment tasks
• Ensuring minimal downtime and responsive server performance
• Collaborating in real time via the Basecamp project management platform to align with the vendor's requirements