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Evershine Group, a prominent consumer solutions provider, needed a reliable system to manage high volumes of customer complaints efficiently. The manual processing of XLS files caused operational bottlenecks and delays. The client sought a backend system that could automate complaint data intake, ensure accuracy, and accelerate resolution workflows. A custom XLS processing backend was developed to meet their workflow demands.
The client sought Oodles to eliminate the inefficiencies of manual complaint data handling and required a robust backend setup to automate XLS file parsing. The project involved backend configuration, environment setup, and dependency management to enable smooth server-side operations. Core areas included backend scripting, automation logic, and scalable deployment for internal teams.
To address Evershine’s complaint management challenges, a backend solution was designed and implemented using Python 3.6+. The project focused on creating a structured, scalable setup for XLS file processing and automation.
Key Features Implemented: