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PROJECT YOU, a UK-based food-tech startup, set out to streamline takeaway order handling through voice automation. With a growing market of phone-in orders, the client approached Oodles to build an AI-driven voice agent capable of taking food orders, guiding customers through menu options, and triggering timely post-order review requests. The solution aimed to reduce manual workload while improving order accuracy and upsell potential.
The client sought Oodles for an AI voice assistant capable of handling end-to-end food ordering over calls, suggesting upsells, and sending automated review prompts. The project covered areas like voice UI design, NLP-powered menu parsing, Twilio-based telephony integration, CRM connectivity, and upsell logic. The goal was to build an interactive, scalable MVP to handle real-time customer requests without human intervention.
To meet the client's requirements, Oodles engineered an AI-powered voice ordering system that processed takeaway requests via phone using conversational flows.
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