OmniDimension

The client specializes in creating innovative solutions for the restaurant industry, focusing on improving operational efficiency through automation. They approached Oodles to develop a system that automates order-taking over phone calls, eliminating the need for human interaction while maintaining a human-like experience using Large Language Models (LLM). The system enhances speed and convenience for restaurants.

The client, focused on automating restaurant operations, needed a system that would handle order-taking via phone calls without human interaction while providing a natural, human-like experience. They required a solution that could automate order processing, calculate the total bill, send payment links, and finalize orders in one seamless call. To meet these goals, Oodles integrated Twilio for voice communication, utilized Langchain with ChatGPT for menu handling, fine-tuned the LLM for personalized responses, improved latency, implemented Google Speech-to-Text for accurate voice recognition, and integrated Stripe for secure payment processing. This solution streamlined the ordering process, offering speed and convenience for both restaurants and customers.