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Aalmost Human
Development
GROWTH
GROWTH
Project Description
AalmostHuman.ai, an enterprise-grade conversational intelligence platform, aimed to deliver multilingual AI voice and chat agents with real-time translation, analytics, and workflow automation. The requirement focused on building a scalable, secure system with multi-agent reasoning, backend integrations, and compliance-ready architecture for enterprise use.
Scope Of Work
The project focused on developing real-time AI agents with low-latency voice and chat capabilities, multilingual support, and contextual memory. Key areas included CRM/ERP/ITSM integrations, multi-agent orchestration, ticketing workflows, analytics dashboards, document parsing, and omnichannel communication. The goal was to enable seamless automation with enterprise-grade security and compliance.
Our Solution
A scalable, multi-agent AI platform was designed to enable intelligent, real-time conversational experiences across enterprise workflows.
Key Implementations:
- Multi-Agent Architecture: Developed a coordinated system of Dialogue, Workflow, Knowledge, Compliance, Translation, and Insight agents for advanced reasoning and task execution.
- Real-Time Voice & Chat Intelligence: Enabled low-latency (<300ms) interactions with real-time speech processing, multilingual support, and live translation capabilities.
- Contextual Memory & RAG Integration: Integrated knowledge base retrieval with contextual memory.
- CRM & ITSM Integrations: Connected with platforms like Salesforce, Zendesk, and ServiceNow for seamless ticket creation, updates, and workflow automation.
- Omnichannel Communication: Supported multiple channels including phone, WhatsApp, SMS, and email for consistent user engagement.
Client Feedback
Prathish Vijay
Almost Human AI
Good job, Oodles team, on the work and progress.
Prathish Vijay
Almost Human AI
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Good job team. Happy to see the product came so far.