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Technologies Involved:
PYTHON
Area Of Work: Machine Learning
Project Description

A technology startup focused on AI-driven communication solutions partnered with Oodles to build a scalable Voice Agent as a Service (VAaaS) SaaS platform. The requirement centered on enabling businesses to configure and manage AI voice agents efficiently. A production-ready admin portal and backend infrastructure were developed to support customization and large-scale deployment.
Scope Of Work

The project addressed the need for a scalable, multi-tenant platform to manage AI voice agents across multiple clients. The goal was to build a secure and flexible system for configuration, deployment, and monitoring. Key areas of work included SaaS architecture design, admin portal development, backend API creation, and tenant-based data management to ensure performance and scalability.
Our Solution

The solution focused on enabling seamless configuration, secure operations, and production-ready scalability.

Key features include:

  • Multi-Tenant SaaS Architecture: Designed a tenant-isolated framework to support multiple clients within a single platform
  • Admin Portal Development: Built an intuitive interface for configuring, managing, and monitoring AI voice agents
  • Voice Agent Configuration Engine: Enabled customizable workflows, conversation logic, and deployment controls
  • Secure Backend APIs: Developed RESTful APIs for authentication, orchestration, and system operations
  • Data Isolation & Security: Ensured strict tenant-level data separation with encrypted communication protocols
  • Scalable Infrastructure Design: Enabled seamless expansion to handle increasing users and voice agent interactions. 

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