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A technology-driven enterprise offering advanced communication solutions approached Oodles to develop an AI-powered platform for unified customer interactions across messaging channels. The company sought to integrate Large Language Models (LLM), WhatsApp, and Twilio to deliver faster, context-aware responses while ensuring scalability and secure data handling.
The client sought Oodles for a platform that seamlessly integrated LLM, WhatsApp, Twilio, and Retrieval-Augmented Generation (RAG) to generate relevant responses in real time. Key areas of work included platform integration, secure messaging workflows, API optimization, and intelligent conversation management.
To meet the client’s requirements, Oodles developed a scalable conversational AI framework with a secure architecture, integrating LLM with WhatsApp Business API and Twilio for multi-channel communication.
Key Features:

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