HC Group approached Oodles to streamline its complaint management and workflow automation processes across multiple business applications. The client required a centralized Zoho Creator-based CMS solution capable of automating complaint lifecycles, synchronizing data between applications, and enabling real-time status tracking through seamless integrations with Zendesk and Zoho ecosystem tools.

The client required end-to-end development and optimization of Zoho Creator applications tailored to their business needs. The scope included building applications from scratch, enhancing existing functionalities and implementing workflow automation using Deluge scripting. Integration with other Zoho products such as Zoho CRM, Zoho Books, etc., was essential to ensure a connected ecosystem. 

To meet these requirements, Oodles delivered a scalable, automation-driven Zoho solution.

• Developed Custom Applications: Built tailored apps using Zoho Creator to meet specific business needs.
• Implemented Workflow Automation: Created and managed workflows and scripts using Deluge to streamline processes.
• Enhanced Existing Systems: Improved and extended current Zoho Creator functionalities for better efficiency.
• Integrated Zoho Ecosystem: Connected CRM, Books, Inventory, Analytics, Forms and Flow for seamless data flow.
• Enabled Third-Party Integrations: Integrated external tools via REST APIs and webhooks.
• Ensured Code Quality & Performance: Maintained clean, scalable code with continuous optimization.