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Project Description

A Netherlands-based AI solutions provider specializing in market research sought to modernize qualitative interviews using chatbot automation and data analytics. The client needed a mobile-first platform to conduct open-text interviews, sync data in real time, and analyze participant responses at scale. Oodles delivered a smart, cloud-integrated solution tailored for cross-platform accessibility and advanced NLP-driven insights.

Scope Of Work

The client sought Oodles to simplify open-ended user interviews through an AI-powered chatbot that captures qualitative data and syncs it to Google BigQuery. The engagement focused on building a mobile application, integrating chatbot flows, automating backend sync, and visualizing data in Google Data Studio for sentiment and response analysis.

Our Solution

To support large-scale qualitative research through AI, Oodles built a cross-platform application integrated with cloud services and conversational AI. 

Key features include:

  • NLP-Powered Chatbot Integration: Used Engati to conduct guided, open-ended interviews with participants through an interactive chat interface.
  • Real-time Data Capture: Captured structured responses (e.g., age, interests, feedback) during live interactions and synced them to Firebase Firestore.
  • Automated Data Sync to BigQuery: Deployed a Python-based Google Cloud Function (sync_chat_bigquery. 
  • Cross-Platform Mobile Setup: Developed iOS and Android apps with environment-specific Git branches. 
  • Analytics Dashboard in Google Data Studio
  • Secure and Scalable Infrastructure

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