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The project was about developing a chatbot capable of automating real-time interactions on Skype. The goal was to improve customer engagement, reduce manual communication load, and provide consistent support experiences. The solution needed to be scalable, secure, and easy to integrate with their internal systems.
The client needed a Python-based chatbot that could seamlessly integrate with Skype, support various conversation flows, and fetch data from third-party APIs when required. The bot was expected to handle predefined FAQs, escalate queries to human agents, and maintain conversation logs for analytics.
Before implementation, our team conducted a detailed feasibility study and designed a modular bot architecture.

Wellsite™ serves oil and gas operators and service companies, streamlining oilfield operations through automation, application integration and collaboration ac
Technologies Involved:
Angular
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Area of Expertise:
Machine Learning
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The client offers ERP solutions for small-scale retailers, and eCommerce businesses, optimizing processes like financial management. They approached Oodles to develo
Technologies Involved:
Angular
+2 more
Area of Expertise:
iERP
+3 more